FAQ's
Where can I track my order?
Simply follow the 'Track My Order' link on our website or visit www.ordertracker.com and enter your tracking details.
My order hasn't arrived?
Well, that's no good. Please use the tracking information provided in your order to determine where it might be. You can also use 'Track My Order' on our website or use www.ordertracker.com and enter your tracking number. If you cannot locate your tracking number please email us at support@smoods.com.au and we can check for you. If your item is recorded as delivered and/or left in a safe place by the courier, please check around your home, with neighbours or any parcel collection point before contacting us.
What are the shipping times for your products?
We take 1-2 business days to process your order under most circumstances. As our products are shipped directly from our warehouse overseas it takes 7 to 10 business days to deliver to you.
Do you ship all over the world?
Yes, absolutely. We ship worldwide!
Where are you located?
Our office is located in Gold Coast, Australia. Our warehouses are located overseas.
What payment methods do you offer?
We have credit card and debit card payment facilities on our website. We also offer Apple Pay, PayPal, Afterpay and others.
Some items are missing from my order, what's going on?
That's no good! Please contact us directly via support@smoods.com.au so we can resolve this for you.
I received a damaged item. What can I do?
We are sorry to hear that. Simply email us a picture of the damaged item to support@smoods.com.au and we will send you a similar replacement as soon as possible. Please note that once the item has been worn we cannot accept a return.
I still have not received my order. What is taking so long?
We apologise for the delay. Sometimes international shipping may take longer than expected due to customs clearance or local courier delays. You can track your order and see where it is at any time. If it has been longer than the estimated delivery time, please contact us and we will look into it.
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, provided the request is made within 30 days of receiving the item.
How can we contact you?
Via email at support@smoods.com.au or via our socials @smoodsofficial.
Contact us
Can't find your answer? Send us a message and we'll get back to you within 1-2 business days.